Overview
To deliver AI Sale Agent, we use a small number of trusted third-party companies ("subprocessors") that process customer personal data on our behalf. This page lists them, what they do, what data they can access, where they process it and how international transfers are protected.
Before we engage any subprocessor, we:
- Review its security and data protection practices.
- Sign a written agreement that holds it to data protection obligations at least as strict as ours.
- Limit its access to the data it needs to perform its service.
This list forms part of our Data Processing Agreement (DPA). Integrations you connect yourself, such as your CRM or your own telephony provider, are your vendors and are not listed here. For how we protect data overall, see Security.
Current Subprocessors
| Subprocessor | Purpose | Data processed | Location | Transfer safeguard |
|---|---|---|---|---|
| [Cloud hosting provider, e.g. Amazon Web Services] | Application hosting, databases and file storage | All customer data, including call recordings and transcripts | [Region, e.g. United States (us-east-1)] | [e.g. EU-US Data Privacy Framework; Standard Contractual Clauses] |
| [Speech-to-text provider] | Transcribing live calls | Call audio | [Country] | [Safeguard] |
| [AI voice provider, e.g. Cartesia / ElevenLabs] | Generating the AI agent’s voice | Text of the agent’s replies, which may include contact names | [Country] | [Safeguard] |
| [AI language model provider, e.g. OpenAI] | Running the AI agent’s conversation | Call transcripts, lead details from the campaign | [Country] | [Safeguard] |
| Resend (opens in new tab) | Sending transactional emails (sign-in codes, invites, notifications) | Name, email address | [Country] | [Safeguard] |
| Stripe (opens in new tab) | Payment processing and invoicing | Billing contact details, payment information | [Country] | [Safeguard] |
| Tawk.to (opens in new tab) | Live chat on our website | Chat messages, name and email if provided | [Country] | [Safeguard] |
[Cloud hosting provider, e.g. Amazon Web Services]
- Purpose
- Application hosting, databases and file storage
- Data processed
- All customer data, including call recordings and transcripts
- Location
- [Region, e.g. United States (us-east-1)]
- Transfer safeguard
- [e.g. EU-US Data Privacy Framework; Standard Contractual Clauses]
[Speech-to-text provider]
- Purpose
- Transcribing live calls
- Data processed
- Call audio
- Location
- [Country]
- Transfer safeguard
- [Safeguard]
[AI voice provider, e.g. Cartesia / ElevenLabs]
- Purpose
- Generating the AI agent’s voice
- Data processed
- Text of the agent’s replies, which may include contact names
- Location
- [Country]
- Transfer safeguard
- [Safeguard]
[AI language model provider, e.g. OpenAI]
- Purpose
- Running the AI agent’s conversation
- Data processed
- Call transcripts, lead details from the campaign
- Location
- [Country]
- Transfer safeguard
- [Safeguard]
- Purpose
- Sending transactional emails (sign-in codes, invites, notifications)
- Data processed
- Name, email address
- Location
- [Country]
- Transfer safeguard
- [Safeguard]
- Purpose
- Payment processing and invoicing
- Data processed
- Billing contact details, payment information
- Location
- [Country]
- Transfer safeguard
- [Safeguard]
- Purpose
- Live chat on our website
- Data processed
- Chat messages, name and email if provided
- Location
- [Country]
- Transfer safeguard
- [Safeguard]
Changes to This List
We notify customers at least [30 days] before a new subprocessor starts processing their personal data. You can object to a new subprocessor on reasonable data protection grounds as set out in our DPA.
To be notified of changes, email [privacy@aisaleagent.com] with the subject "Subprocessor updates".
Questions
For questions about our subprocessors, to request our DPA or for security documentation, email [privacy@aisaleagent.com] or contact our team.